Returns & Refunds Policy

Returns & Refunds

At Trend Haven, we want you to feel confident about your purchase. If something isn’t right with your order, we’re here to help.

Returns

We accept eligible returns within 15 days of delivery.

To be eligible for a return, your item must:

  • Be unused and in its original condition

  • Include the original packaging, accessories, and components

  • Have proof of purchase or an order number

  • Meet the eligibility requirements outlined in this policy

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

How to Start a Return

To request a return, contact us at:

Email: trendhaven221@gmail.com

Please include your:

  • Full name

  • Order number

  • Reason for the return

  • Photos of the item if it is damaged, defective, or incorrect

Our team will review your request and provide return instructions if your item is eligible.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the item and packaging.

We’ll review the issue and provide the appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other reasons. This may include:

  • Used or opened personal-care products

  • Items damaged through misuse

  • Items missing original packaging or components

  • Gift cards, where applicable

  • Other products specifically marked as non-returnable

If you're unsure whether your item is eligible, please contact us before starting a return.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

If an item is confirmed to be damaged, defective, or incorrect, applicable return-shipping arrangements will be communicated by our support team.

Refunds

Once we receive and inspect an eligible return, we’ll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please note that your bank, credit-card company, or payment provider may require additional time to process and display the refund.

Exchanges

If you need a different product or variant, please contact our support team to confirm whether an exchange is available.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We’ll do our best to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or has been shipped.

Need Help?

For questions about returns, refunds, damaged items, or your order, contact us:

Business Name: Trend Haven
Email: trendhaven221@gmail.com
Phone: +1 437-473-4885
Business Address: 49 Betterridge Trail, Barrie, Ontario L9J 0Z6, Canada

Please include your order number when contacting us so we can assist you efficiently.

Trend Haven — Everyday Finds. A Better You.